Reports & Business Intelligence
It is Business Reports that show at the end of the day if economic activities were crowned with success. They give information on past activities and prove in black and white, if decisions have been made correctly. At the same time forecasts are important planning instruments and form the basis for future actions.
Simplified Solutions offers a range of BI services that help to transform raw data from multiple sources into meaningful information and reports for business performance analysis, that give our clients a distinct competitive edge and long-term efficiency gains.
Key Features
Single version of truth, increased insights into the product sales at specific outlets
Custom Reports can be added for the users
Scheduling of reports to be printed or emailed, reduced costs in assembling data from multiple outlets.
Call Centre Simplified
Developed in consultation with leading restaurant chains processing phone-in orders, our solution is specifically designed to help serve customers with speed, accuracy and control. Our Call Centre solution is built upon our state of the art platform featuring real-time POS integration.
With the power of our Call Centre and Restaurant Catering Solution, you can increase the agent's productivity and decrease your overhead costs while ensuring the best of service quality
Key Features
Single version of truth, increased insights into the product sales at specific outlets
Multiple Menu Option and Maintains Customer history
Driver Assignment for Food Delivery and Payment Capture
Loyalty Simplified
Loyalty programs are a part of almost every business now and have become a key to customer engagement. Loyalty programs provide two key functions: they give a customer rewards for brand loyalty and they provide the issuing company with a wealth of consumer information.
Thus, when designing a rewards program to build loyalty, it is important to think about how to build long-term customer loyalty and ensure competitive advantage. Our solution helps you with just that.
Key Features
- Register Loyalty Members from the POS Screen.
- Link Checks to Loyalty Members at the time of settlement.
- Calculation of Loyalty points based on multiple business rules (Outlet, Meal Period, Promotion and Item Group wise accumulation Policy)
- Special Promotions can be carried out by selecting a segment of guests and sending automated emails to the guest falling under that segment.
- Customer Statements can be sent over email to guests.
- Calculation of Loyalty points based on multiple business rules (Outlet, Meal Period, Promotion and Item Group wise accumulation Policy)
- Card based loyalty (If required) otherwise Digital Card, Digital Bar code-based card information on Guest Portal.
Feedback Simplified
Actionable customer feedback is critical to business process improvements and increased customer satisfaction. Our solution allows you to take customer feedback at your restaurants, lounges, cafes, food courts, multi-chain food outlets, take-away and delivery outlets using touchscreen devices, smartphones and web surveys. A complete feedback software with customizable feedback forms, real-time reporting and in-depth analysis.
Digital Feedback Solution helps you hear the voice of your customer in real time and use their inputs to resolve issues and ensure happy customer.
Key Features
Real Time and Web Surveys
Capture Comments.
Powerful analytics and reporting
Digital Ordering
Time to do away with the archaic pen and paper order taking, our smart digital ordering solution allows your staff to take orders using a compatible TAB or smartphone which directly pushes the orders to the POS.
Online Ordering
Expand your restaurant operations online and take orders over the internet. Our online ordering solution allows you to create an e-menu and take delivery and takeaway orders. The same can be extended to kiosk mode inside your premises and allow guest to order directly.
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